ABSTRACT
This study analyzes the relationship between patients' understanding of online medical records and their perception of care quality. It also explores the mediating role of patients' general health perception and mental health and the moderating role of age in this relationship. The study develops and tests an exploratory conceptual model by analyzing the 2020 US-based Health Information National Trends Survey (HINTS) collected during the COVID-19 pandemic. We checked the survey for multicollinearity and common method bias and adjusted for family-wise error. Using models 6 and 59 of the Hayes PROCESS macros, the study articulates a sequential mediation and a parallel moderated mediation model to capture the intended relationships. Patients' understanding of online medical records had a significant positive association with the perception of care quality (Direct: s=0.17;Indirect: s=0.12). Additionally, the study captured the significant effect of age and perception of general health (self-health) on the perception of care quality. We also reported significant associations between mental health and general health perception (s=0.26). These findings suggest that the patient portals' contents should be designed in a way to be easily understood by patients from various backgrounds to improve the overall care experience.Copyright © 2022 The Author(s)
ABSTRACT
Although home caregivers have been increasingly recognized as essential contributors to healthcare delivery, their perceived difficulties and requisites remain underexposed. With the emergence of telehealth adoption during Covid-19, caregivers are forced to be part of this technology. However, little attention has been given to their perceptions of telehealth technologies. This study explores the factors that impact caregivers' satisfaction with telehealth. We found that caregivers who thought that telehealth makes them use their time better are more likely to be satisfied with using it during Covid-19 (OR= 2.33 [1.89-15.35], P=0.006). In addition, the more caregivers thought telehealth helps them avoid problems of parking, driving, and delaying treatment, the more they were satisfied with their online visits. An increase in telehealth use due to Covid-19 made caregivers more satisfied with using it. Efforts to improve telehealth should not only focus on the design of the technology used and its usefulness. They, however, need to consider caregivers as part of the healthcare delivery process and adapt the technology to their needs. © 2022 IEEE.
ABSTRACT
Decision-making in complex systems is undoubtedly quite difficult, mostly under exceptional circumstances. Indeed, in the context of international market selection, the COVID-19 pandemic has made pharmaceutical export decisions more complex. Several scientific approaches are used by researchers as well as practitioners to guide in this area. In particular, Operations Research techniques, including linear programming, discrete event simulation and queuing theory, are called by organizational leaders to make highquality decisions. This study presents a Benchmarking methodology to support the decision-making process for international market selection based on the Data Envelopment Analysis method. A computational numerical study was conducted to highlight the performance of the proposed approach. © 2022 IEEE.